Find answers to your questions or contact our team.
FAQ
Open Settings and choose Download for Mac. Install CapTuto, connect your account through the browser and grant the permissions requested by the recorder.
Use Forgot password on the sign-in page to receive a reset link by email. Open the link in the same browser, choose a new password, then sign in again. If you still cannot recover access, contact support below.
For the Mac recorder, check Screen Recording and Accessibility permissions in System Settings → Privacy & Security. Microphone permission is needed only for narration. Restart the recorder after changing permissions.
Some sites (like Netflix or banking apps) block screenshots for security reasons. This is a technical limitation that we cannot bypass.
Open Settings → Account → Delete account. Confirm your current password and type DELETE. This permanently removes your guides and recordings, disables shared links and cancels subscriptions immediately. Export anything you want to keep first.
AI does its best but can sometimes make mistakes. You can edit the generated text directly in the editor. The clearer your voice explanations, the better the result will be.
Solutions to the most common problems
Use Download for Mac in Settings, then connect the recorder to your account.
For Mac narration, check System Settings → Privacy & Security → Microphone. For the browser extension, check Chrome microphone permissions.
Check your internet connection. Large files may take time to upload.
Use Download for Mac to find the latest release. Finish uploading pending recordings before replacing the app.